Frequently Asked Questions
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Getting Started
How do I sign up?
Go to Get Started and create an account with your service address. If we serve your ZIP code, your account is active right away. If we don't serve it yet, you're added to our waitlist instead.
Where do you offer service?
We currently serve Grand Rapids, MI: ZIP codes 49503, 49504, 49505, 49506, and 49507. You can check any ZIP on our service area page.
What if you don't serve my area yet?
Join the waitlist from the service area page and we'll email you when we reach your ZIP code.
Do I pay online when I sign up?
No. Signing up creates your account and service address; no payment is collected online.
The Service
What exactly does AmCan do?
On your pickup day, we roll your trash and recycling cans out to the curb. After collection, we bring them back to your home.
Do you handle recycling too?
Yes. We move both your trash and recycling cans.
Schedule
How do I set my pickup days?
Sign in and open your account. For each address you can choose your pickup days and how often they happen: weekly, every other week, or once or twice a month.
Do you operate on holidays?
We align our schedule with your local municipality's holiday trash schedule.
Can I have more than one service address?
Yes. You can add, edit, and remove addresses from your account, each with its own pickup schedule.
Account & Billing
How do I cancel?
You can cancel anytime. Send us a message from your account or through our contact page.
How do I contact you?
Call (616) 238-4186, email adamesimon@gmail.com, or use the contact page. Signed-in customers can also message us from their account.
I forgot my password. What do I do?
Use the password reset page and we'll email you a link to choose a new one.